Kano Model
Welcome to the third and final part of our series of articles on productivity methods. Today we introduce you to the Kano model, a tool for evaluating customer satisfaction.
What is the Kano Model?
The Kano model helps to categorize customer requirements and understand how these requirements influence customer satisfaction. It divides features and functions into five categories: Basic features, Performance features, Enthusiasm characteristics, Insignificant features and Rejection characteristics.
MoSCoW Method
Welcome to the first part of our three-part series of articles on productivity methods. In this article, we will introduce you to the MoSCoW method, a proven prioritization technique used in project management and software development, among others.
What is the MoSCoW Method?
As a prioritization technique, the MoSCoW method helps to categorize requirements in projects. The name is made up of the first letters of the English terms: Must have, Should have, Could have, and Won't have. These categories help to focus on the most important tasks.
