You have a question to our support or need some help? We are always available for you by e-mail and will reply shortly after, provided it is still during our working hours (and we have really long ones ;-)
In order for us to understand your question correctly, following information is important.
- Which Merlin is it? Merlin Project, Merlin Server, Merlin Project Go, Merlin Project Express?
- Your macOS or iOS?
- Where did you get our app? Over our website, App Store, somewhere else?
- Did you start the trial and is this still running?
- Did you activate a subscription or purchased a license file?
- Which Merlin version is it?
More information in case of an issue or a crash:
- Please describe your last steps before the error occurred.
- Is it reproducible when you repeat your last steps?
- Is it only occurring when you work with a specific project file?
Send us a copy of the project file for us to check. You may obfuscate it previously.
- Send us screenshots, for example those of error messages.
Pay attention to send the images in a readable size and use original size with Apple Mail.
- Send us in addition a copy of your support profile. Not available for Merlin Project Express.
But please understand that we do not offer telephone support.