Contact Support
You have a question or need support? We are always available for you by e-mail and will answer at short notice.
Please contact us, even if you feel you are not sure which information is important for us. Click the button, your mail client will open with an email to support@projectwizards.net.
Feel free to ask
Which information do you need from me in order to answer my question?
The following information is automatically requested in the e-mail to us:
Some questions can only be answered in context. For example, some functions are only available in certain versions or on certain devices.
Why do you need my project file?
If you contact us with a question or a problem, we want to help you as quickly and specifically as possible. In some cases, we will therefore ask you for a copy of your project file. We are fully aware that such files often contain confidential and sensitive information. Technical details…
Can I protect sensitive data?
Yes. Anonymize project files before sending them and only include necessary parts. On the other hand, you can rely on us to always handle your data with the utmost care and absolute confidentiality.
Why don't you offer telephone support?
We can efficiently bundle information (logs, files, screenshots) by e-mail and help you more quickly.
You say ‘at short notice’ - does that also apply at weekends?
We respond Monday to Friday within our working hours.
This article was last updated on July 30th, 2025.
