Contact Support
You have a question or need support? We are always available for you by e-mail and will answer at short notice.
In order to understand your question correctly, following information is important for us.
General information:
- Which Merlin version are you using?
- Which device: Mac, iPhone or iPad?
- Which version of operation system (macOS, iOS) is installed?
Additional information:
- Where did you get our app? Over our website, App Store, somewhere else?
- Did you start the trial and is this still running?
- Did you activate a subscription or purchased a license file?
More information in case of an issue or a crash:
- Please describe your last steps before the error occurred.
- Is it reproducible when you repeat your last steps?
- Is it only occurring when you work with a specific project file?
Send us a copy of the project file for us to check. You may obfuscate it previously. - Send us screenshots, for example those of error messages.
Pay attention to send the images in a readable size and use original size with Apple Mail. - In addition, send us the support profile which can easily be generated via Merlin Project's help menu. (Not available for Merlin Project Express.)
Please understand that we cannot offer telephone support.
