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Obfuscate a Project before Sending It to Support

Merlin Project Support

Merlin Project is intuitive and straight forward. Should you however have a question and cannot find the answer, neither in the documentation, nor in the FAQ section, you can always reach our Merlin support by email.

Eventually we will ask for a copy of your project file to support your request.
Surely you are familiar to our privacy policy, and know that we take the protection of your personal data very seriously.

Should you anyhow prefer to obfuscate a Merlin Project document before sending it to
support for any checks, you may previously use the Merlin Obfuscator. It creates a copy of your file, in which activities, resources, attachments are renamed, financial data changed and media files removed ensuring thus the data anonymity of your project.

How to obfuscate Merlin Project documents?

  • Please download und expand the Merlin Obfuscator from our website.
  • Start the 'Merlin Obfuscator' app.
  • Choose any Merlin documents you want to obfuscate.
  • Choose a target folder location for the obfuscated copies.
  • Enable all or some of the obfuscation options: obfuscate text, obfuscate financial values, remove media

Now you can compress the obfuscated copy and send it to us.

Note: You may open it in Merlin Project if you like to verify its anonymized content.

An anonymous copy contains the planning and all settings of your project without information about the actual project goals, resources, etc. It helps us to try to help you further and relieves you of worries about a possible violation of the privacy policy.

Posted by Vicky Stamatopoulou on December 7th, 2017 under Products
Tags: merlin-project merlin-project-express support macOS

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