What is on my computer

Hello, this is Peter Meier and I am with the support team of ProjectWizards.
My main task is supporting the users of our macOS and iOS apps, complemented by testing our software products, blogging and taking screenshots / videos.

For my daily work I draw on a digital toolbox. Here is a small selection of the tools and apps I work with...

• First helper of the day is Slack; chat and audio functionality for internal communication; see who is available online. The ProjectWizards' team works decentrally, each from their own favorite place, usually the home office.

• Should the working group include more than two employees, we will use Skype for audio conferencing and sometimes Zoom for video conferencing.

• Lets continue with the web browser, the most commonly used tool in support. Here I rely primarily on Opera, for processing customer questions in SupportPal and for research. For checking our website content or HTML exports from Merlin Project, I also use Firefox, Safari and Chrome.

• For ongoing review and quality assurance of our macOS, iPadOS and iOS software products, I need developer or official versions of Merlin Project, Merlin Project Express and the iOS apps Phone Memos, Herein! or Meeting Cards.

• On iOS, I also need Apple's Testflight for testing developer versions.

• Parallels Desktop provides me with different macOS versions in virtual machines for compatibility testing of our products. A virtual machine with Microsoft Windows including Microsoft Project allows me testing the import of MS Project XML files created by Merlin Project.

• I often include screenshots or short videos in my answers to our customers. I create them with SnagIt and Screenflow.

• To report issues or features requests for our products, I use our Jira installation.

• For version management of our various company projects, we chose Git and the Tower app.

Update (March 2026)

In recent years, we have made various decisions regarding our internal software usage. So what does my workplace look like now?

• Our own product range: Our product portfolio has been expanded to include the text-based editorial system for Mac, iPad and iPhone adoc Studio.

• Communication: Zoom has replaced both Slack and Skype for internal chat, audio and video communication. Screen sharing is also a popular option.

• Web browser: For me, Vivaldi is now the first choice, while Opera, Firefox, Safari and Chrome are still used for testing purposes.

• Virtual machines: With the introduction of Silicon processors (Apple chips), we had to abandon the option of testing on virtual machines, as Apple ID sign-in — and therefore iCloud and TestFlight usage essential to us — is not possible.

• Feature requests and bug reports: An internal GitLab installation has replaced the Jira functionality here and simultaneously combines Git version control under one application. Tower remains our tool of choice for Git access.