I forgot my password. How do I reset it?
You can reset your subscription password directly in Merlin Project 5.
Go to the subscription management in the Merlin Project settings and click on "Manage existing subscription...".
Enter your e-mail address and click on "Forgot password".
You will receive an e-mail to the e-mail address you entered (sender email@example.com). This will contain a "Change Password" link. Click on the link.
- You will be directed back to Merlin Project and enter your new password directly in the application.
In some cases (e.g. Gmail in a web browser) a link to an application will be filtered out and is not included in the email. Then you have the option of
open the e-mail in a desktop application (e.g. Apple Mail) and then proceed as described above.
- you use our web access. Here you can also manage your existing subscription and have a link to change your password sent to you as described above. However, this is a web link. You change your password on the web. Afterwards you will have to enter the newly assigned password in Merlin Project.