I have lost my password. How do I reset it?
You can reset your subscription password directly in Merlin Project.
Go to the subscription management in the Merlin Project settings and click on "Manage existing subscription...".
Enter your e-mail address and click on "Forgot password". You will receive an e-mail to the e-mail address you entered (sender: firstname.lastname@example.org). This will contain a "Change Password" link.
- Click on the link. You will be redirected back to Merlin Project and enter your new password directly in the application.
In some cases (e.g. Gmail in web browser) a link is filtered into an application and is not included in the email. In this case proceed as follows:
Open the e-mail in a desktop application (e.g. Apple Mail) and then proceed as described above.
- Use our web access. Here you can also manage an existing subscription and have a link to change your password sent to you as described above. However, this is a web link. Click this link to change your password on the web. Then you must also enter the newly assigned password in Merlin Project.