Contact Support
You have a question or need support? We are always available for you by e-mail and will answer at short notice.
Please contact us, even if you feel you are not sure which information is important for us. Click the button, your mail client will open with an email to support@projectwizards.net.
Feel free to ask
Which information do you need from me in order to answer my question?
The following information is automatically requested in the e-mail to us:
Some questions can only be answered in context. For example, some functions are only available in certain versions or on certain devices.
Why do you need my project file?
If you contact us with a question or a problem, we want to help you as quickly and specifically as possible. In some cases, we will therefore ask you for a copy of your project file. We are fully aware that such files often contain confidential and sensitive information. Technical details…
Can I protect sensitive data?
Yes. Anonymize project files before sending them and only include necessary parts. On the other hand, you can rely on us to always handle your data with the utmost care and absolute confidentiality.
Why don't you offer telephone support?
We can efficiently bundle information (logs, files, screenshots) by e-mail and help you more quickly.
You say ‘at short notice’ - does that also apply at weekends?
We respond Monday to Friday within our working hours.
This article was last updated on July 30th, 2025.
If you have any questions about this blog article or would like to discuss it, we look forward to your contribution in our forum.
Templates vs. Library
When to use the library instead of templates.
Templates contain the complete structure of a project. When saving a template, there are options to keep the actual values, user and styles of the original project.
When you create a new project from a template, you get a new file with its own Document ID. Just save and enter a new file name. There you go.
So use a template to get easily and free of conflicts complete new projects.
Another case is when you have recurring parts in one project you would like to use in different files. That could be groups with activities and resources.
You drag the groups to the library.
In a different project simply drag the group(s) of your choice back into the outline.
The library is a recycling-kit for different project snippets.
If you have any questions about this blog article or would like to discuss it, we look forward to your contribution in our forum.
License
A frequently asked question in support refers to a not licensed Merlin because of too many instances running at the same time.
There is a special case for you as a user of Merlin 2. For a new Mac, e. g. with macOS Sierra, you have decided to upgrade to Merlin Project.
If you nevertheless, like to use Merlin 2 on your old Mac, this is possible. But there can only concurrently be one: Merlin Project 4 or Merlin 2. The programs can only be opened one after the other and not at the same time.
If you have any questions about this blog article or would like to discuss it, we look forward to your contribution in our forum.
