I Found a Bug or an Issue. Shall I Report It?
We are always very grateful for receiving any related information as it helps all our users. In preparation for the release, we have put Merlin Project through intensive testing; we cannot however simulate every …
FAQI Have Lost My License, How Do I Get It Back?
Merlin Project Subscription Since version 5 the software is available as a subscription. After completing the subscription, Merlin Project is automatically unlocked. You do not need a license code. To activate the …
FAQWhere Can I Get an Invoice for My Purchase?
The respective billing provider will issue an invoice after the subscription or purchase of the license have been processed. You can then print it out for your accounting department. PW Store Version After collecting …
FAQSystem Requirements
Minimum To use Merlin Project on the Mac, at least macOS Ventura (version 13) is required. On your iPhone and iPad, you need at least iOS 16. Recommended We recommend that you always use the current operating system. …
FAQHow to Switch From a Monthly to an Annual Subscription?
The ability to change your billing period depends on where you subscribed: through our PW Store, billed by Paddle, or via the Apple App Store. PW Store Unfortunately, changing the billing period is not possible with …
FAQI Own an iPad and an iPhone. Do I Also Need Two Subscriptions?
No. You can use Merlin Project on two iOS devices at the same time. The app is designed for both devices and can be downloaded to all personal devices under the licensing terms of the iTunes App Store. The subscription …
FAQWhat Does “Sandboxing” Mean?
“App Sandboxing” is a security concept developed by Apple for macOS and iOS. It protects user data and operating system resources from malicious attacks by restricting apps' access to files, network connections and …
FAQWhat Payment Options Do I Have?
Easily pay for your Merlin Project subscription by credit card or PayPal. The data will be stored by our billing partner Paddle for recurring annual payments. When you subscribe to the App Store, Apple uses the …
FAQWhat Is the 3-D Secure Procedure and Is It Necessary?
3-D Secure is a procedure for securing credit card payments on the Internet and requires additional confirmation of identity, for example by entering a password or fingerprint. This helps to prevent the misuse of credit …
FAQSubscription for Enterprises
There are two billing methods for subscribing to the Mac version of Merlin Project: Subscription via our website. Download the software from our website (PW Store version) and start a subscription via in-app purchase. …
